Greystar Biotech Private Limited
Website: www.greystarworld.store
1. Order Processing
All orders are processed within 1–3 business days (excluding Sundays and public holidays) after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working business day.
Once your order is successfully placed, you will receive an order confirmation via Email and/or SMS at the contact details provided during checkout.
2. Shipping Timeline
Estimated delivery timelines are as follows:
Within India: 3–7 business days
Remote / Rural Locations: 5–10 business days
Delivery timelines are approximate and may vary due to factors beyond our control, including but not limited to:
Courier service delays
Weather conditions
Operational disruptions
Government restrictions
Natural calamities or unforeseen events
Greystar Biotech Private Limited shall not be held liable for delays caused by such circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be clearly displayed at the checkout page before payment confirmation.
We may offer:
Free shipping on selected products
Free shipping on minimum order value
Limited-time promotional shipping offers
Such offers will be clearly mentioned on the Website.
4. Delivery Partners
We use reliable and trusted third-party courier and logistics partners to ensure safe and timely delivery of your products.
Once your order is shipped, tracking details will be shared with you via Email and/or SMS.
5. Order Tracking
After dispatch, customers will receive tracking information to monitor shipment status in real time.
If you do not receive tracking details within the stated processing time, you may contact our support team through the official contact details provided on the Website.
6. Delayed or Failed Deliveries
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to factors beyond our reasonable control.
If delivery fails due to:
Incorrect or incomplete address
Incorrect contact number
Customer unavailability
Additional shipping or re-dispatch charges may apply.
7. Damaged, Defective, or Missing Items
If you receive:
A damaged product
A defective item
An incorrect product
A package with missing items
You must notify us within 48 hours of delivery by providing:
Clear images of the product
Images of the packaging
Order details
We will review the case and provide an appropriate resolution in accordance with our Return & Refund Policy.
8. International Shipping (If Applicable)
If international shipping services are available, additional charges such as:
Customs duties
Import taxes
Clearance fees
Local handling charges
may apply depending on the destination country.
These charges are solely the responsibility of the customer and are not included in the product price unless otherwise specified.
9. Contact Information
For any shipping or delivery-related inquiries, please contact us using the official contact details provided on:
