Welcome to the Frequently Asked Questions (FAQ) page of Greystar Biotech Private Limited. Here you will find detailed answers to common questions about our organic and natural healthcare products, ordering process, shipping, returns, payments, and company policies.
We are dedicated to manufacturing and supplying high-quality, chemical-free, and plant-based healthcare products that promote daily wellness and a healthier lifestyle.
🏥 About Our Products
1. What kind of products does Greystar Biotech manufacture?
Greystar Biotech Private Limited manufactures and supplies organic, herbal, and natural healthcare products designed for daily wellness, immunity support, and personal care.
2. Are your products chemical-free?
Yes, our products are formulated using natural and plant-based ingredients. We focus on safe and toxin-free formulations while maintaining strict quality standards.
3. Are your products safe for daily use?
Our products are developed for regular use. However, customers are advised to read the product label carefully and consult a healthcare professional if they have any medical condition, allergies, or are pregnant.
4. Do your products cure diseases?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are wellness and lifestyle support products.
🛒 Orders & Payments
5. How can I place an order?
You can place an order directly through our official website by selecting the product, adding it to the cart, and completing the secure checkout process.
6. What payment methods are accepted?
We accept UPI, Debit/Credit Cards, Net Banking, and other secure online payment methods.
7. Is my payment information secure?
Yes. All transactions are processed through secure and encrypted payment gateways to ensure customer data safety.
🚚 Shipping & Delivery
8. How long does delivery take?
Delivery usually takes 3–7 business days depending on your location.
9. Do you ship across India?
Yes, we provide PAN-India shipping services.
10. How can I track my order?
After dispatch, you will receive a tracking ID via email or SMS to monitor your shipment.
🔁 Returns & Refunds
11. Can I return a product?
Yes, returns are accepted according to our Return Policy. The product must be unused and in original packaging.
12. How long does it take to receive a refund?
Refunds are generally processed within 7–10 working days after approval.
13. Are opened products eligible for return?
Due to hygiene and safety reasons, opened or used products may not be eligible for return.
🔒 Privacy & Data Protection
14. How do you use customer information?
Customer information is used only for order processing, communication, and improving services. We do not sell or share personal data with unauthorized third parties.
15. Do you use cookies on your website?
Yes, cookies are used to enhance user experience and website functionality.
📞 Customer Support
16. How can I contact customer support?
You can contact us through our official email addresses, phone numbers, or website contact form. Our team typically responds within 24–48 business hours.
